Refund policy

In order to initiate a return please contact us at support@lucidnaturals.com

Any orders shipped back without previous consent will not be eligible for a refund. A written return authorization from a customer service representative is required.

We stand behind our products 100%. If for any reason you are unsatisfied with your product you may contact us for a full refund less shipping costs within 30 days of the initial purchase date. We will request feedback regarding the product in question in order to properly process the refund request.

All products purchased through our website carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of these products, please follow these guidelines to receive a refund or exchange.

1. Contact support@lucidnaturals.com or call 385-236-1400 within 30 days of purchase.

2. Provide feedback regarding your return.

3. Mail back the product in question with your name and order number included.

4. Once we receive your product a refund will be given.

Refunds will not be given on products that are defective due to personal negligence. These products should be stored at room temperature and out of reach of pets and children.

Please seek reimbursement from the appropriate shipping carrier if your product arrives damaged or is lost during shipment.

Refunds Due To Shipping

It is important to note that USPS does not guarantee the shipment of your product in a specified time. Additionally, shipping estimates do not include processing time (the time it takes for us to pick and package your order) which can take between 1-3 business days depending on order volume and other factors.

Priority Mail Flat Rate is a 1 to 3-day shipping service

Priority Mail Express is a 1 to 2-day expedited service

We cannot guarantee shipping times and do not offer shipping refunds due to products not making it within the estimated times. If a product is ordered on the weekend it will ship on the next business day.

We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for products containing hemp extracts. If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or use these products may provide.

If you purchased the wrong product we will offer a return or exchange once we receive the unopened bottle.

Per our refund policy, we require the return of any open or unopened product that is being refunded.

The return shipping fee will be the responsibility of the customer. Customer Service can provide a return label for an easy return process. This fee will then be deducted from the refund.

Please include a note with your name and order number in your return package so we may expedite your transaction.

Once we receive a return, please allow between 7-10 business days for processing. After initiating the refund, funds can take 3-7 business days to post, which is dependent on the original payment source.